privacy policy

  • Introduction

    M Griffin Plumbing & Heating is committed to protecting your privacy and handling your personal information responsibly.

    This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us.

    Who We Are

    M Griffin Plumbing & Heating

    Serving Norfolk & Suffolk

    Email: mark@mgriffin.co.uk

    Telephone: 07827 448313

    What Information We Collect

    We may collect the following information when you contact us:

    • Name

    • Telephone number

    • Email address

    • Property address (where relevant)

    • Details about your enquiry

    • Any information you choose to provide through our contact form or by email.

    We do not collect sensitive personal information unless you voluntarily provide it.

    How We Use Your Information

    We use your personal information to:

    • Respond to enquiries

    • Provide quotations

    • Arrange appointments

    • Carry out plumbing and heating services

    • Communicate with you regarding your enquiry or ongoing work

    • Meet our legal and regulatory obligations.

    We will never sell your personal information to third parties.

    Lawful Basis for Processing

    Under UK GDPR, we process your personal information because:

    • You have requested information or a quotation.

    • It is necessary to fulfil a contract for services.

    • We have a legitimate business interest in responding to enquiries and providing our services.

    • We are legally required to retain certain records.

    How We Store Your Information

    We take reasonable measures to keep your personal information secure.

    Information may be stored securely within our email system, customer records and accounting software where necessary.

    We only retain personal information for as long as necessary to provide our services or comply with legal obligations.

    Sharing Your Information

    We may share your information with trusted third parties where necessary to provide our services, including:

    • Suppliers

    • Accountants

    • Warranty providers

    • Software providers used to manage quotations or invoices

    We will only share the minimum information required.

    Cookies

    Our website may use cookies to improve your browsing experience and help us understand how visitors use the website.

    Where applicable, you can manage cookie preferences through your browser settings.

    Analytics

    We may use website analytics services such as Google Analytics to understand how visitors use our website. These services collect anonymous information such as pages visited and time spent on the website.

    No personally identifiable information is collected through website analytics.

    Your Rights

    Under UK data protection law, you have the right to:

    • Request access to your personal information

    • Request correction of inaccurate information

    • Request deletion of your personal information where appropriate

    • Object to certain processing

    • Request restriction of processing

    • Request transfer of your information where applicable

    To exercise any of these rights, please contact us using the details above.

    Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be published on this page.

    Contact

    If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

    M Griffin Plumbing & Heating

    Email: mark@mgriffin.co.uk

    Telephone: 07827 448313

    If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

    Website: https://ico.org.uk